🇪🇪 Estonia - Remote
Avalonia UI is a cutting-edge open-source framework for building cross-platform desktop, web, mobile and embedded applications. Our team is passionate about creating a beautiful and intuitive developer experience. Join us in our mission to make cross-platform .NET development accessible to everyone and be a part of shaping a fast-growing startup.
We offer a competitive salary, benefits, and a dynamic work environment that encourages learning and growth. If you're passionate about open-source software and building great products, we'd love to hear from you!
Join our growing team at Avalonia UI and embark on an exciting journey as a Junior Support Engineer. Gain hands-on experience in the dynamic world of UI development while supporting some of the most innovative companies in the industry. As our support team's first line of defence, you will play a pivotal role in handling customer inquiries, triaging issues, and providing prompt and effective technical assistance. Working closely with our experienced engineers, you will have ample opportunities to learn from experts, expand your knowledge, and refine your problem-solving skills.
Serve as the first line of support, utilising our helpdesk solution to address customer inquiries and identify technical issues.
Effectively triage customer issues, prioritising and escalating complex cases to senior team members for resolution.
Collaborate closely with our engineering team to troubleshoot and resolve technical challenges, gaining valuable insights from experienced professionals.
Cultivate strong customer relationships through active communication, addressing concerns promptly, and ensuring customer satisfaction throughout the support process.
Effectively manage customer interactions, track progress, and document resolutions using our helpdesk solution and GitHub.
Engage with the open-source community by actively participating in discussions, providing feedback, and contributing to documentation.
A passion for technology and a genuine desire to provide exceptional support.
Experience with C# and .NET
Experience with Avalonia UI, WPF, or similar frameworks.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to learn quickly, adapt to new technologies, and demonstrate a thirst for continuous learning.
Proficiency in English, both written and spoken, is essential for this role.
Enjoy the flexibility of working from home with the option to receive a budget for co-working space.
Collaborate with industry leaders and contribute to the development of cutting-edge UI frameworks.
Be part of a dynamic and supportive team that values innovation, learning, and personal growth.
Embark on a career path that offers ample opportunities for advancement and professional development.
If you possess a passion for technology, are eager to provide exceptional support, and are excited to explore the world of Avalonia, then we encourage you to apply. Please submit your resume highlighting your relevant experience and skills. We are committed to building a diverse and inclusive team and value applicants with various backgrounds and experiences.
Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!
Do you feel like you belong working with Avalonia UI, but we just don’t have your dream job posted? No problem, just reach out.Let us know