Ehanced Support for your whole team.

Partner with the creators of Avalonia to ensure you have the best support, every step of the way.

1 Year of Indie Support
$ 1,200

8 Tickets Per Year

Email Support

Private Issue Tracking Tool

Visual Studio & Rider Integration

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1 Year of Business Support
$ 2,700

20 Tickets Per Year

Email Support

Private Issue Tracking Tool

Priority Response to GitHub Issues

Visual Studio & Rider Integration

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1 Year of Enterprise Support
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Unlimited Tickets

Email Support

Private Issue Tracking Tool

Priority Response to GitHub Issues

Visual Studio & Rider Integration

One Business Day SLA

Video Consultation as needed

Hotfixes

Technical Kick-off Session

Access to our internal roadmap

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Enterprise support for all plans.

No matter the level of support you require, we’re here as your trusted partners. Our goal is to ensure all of our customers are successful when developing with Avalonia.

Speedy Replies

Speedy Replies

With a one business day SLA, you’re guaranteed to have the support when it matters the most.

Fast-Forward to success

Fast-Forward to success

Use the technical kick-off session to get an invaluable one-to-one session from one of our experts.

Fully customizable

Tailored to you

We’ll work with you to understand your needs and can create tailored plans to better serve you.

FAQ

Still have unanswered questions and need to get in touch?

We provide support for software applications developed using the Avalonia framework. This includes assistance with user interface issues and functionality problem resolution specific to the Avalonia packages.

Avalonia offers a range of technical support including troubleshooting, bug fixing, and guidance on best practices for using Avalonia.

Users can report bugs via the designated support portal and email. Avalonia tracks these reports and provides updates on resolution progress.

Feature requests fall outside the scope of developer support, though we're happy to quote for development services.

A Designated User is an individual who has been explicitly named in a support agreement with Avalonia. This person receives the support services outlined in the agreement.

Enterprise Support offers enhanced support services, including quicker response times, remote problem resolution, and a kick-off session via video call. It is designed for more comprehensive and immediate support needs.

We offer three support tiers to fit your business needs, whether you're a solo developer or a large company. For independent developers and very small businesses with revenue under €500,000, our Indie plan provides the perfect level of support. Small and medium-sized businesses with annual revenue under €10 million can benefit from our Business plan. For established businesses exceeding €10 million in revenue (including parent company revenue for subsidiaries), the Enterprise plan is required. While your revenue determines the support tier, you can always choose a higher level of support for additional benefits. However, downgrading to a lower tier isn't possible due to the specialised support offered in each plan.

For Indie and Business Support, the response time is within five business days, while for Enterprise Support, it is within one business day. Complex issues may require initial responses followed by more detailed communication.

Support is not provided for preview releases, beta releases or release candidates.

Yes, the enterprise tier does offer unlimited support tickets. However, this is subject to a fair use policy. Our goal is to provide comprehensive support to all our enterprise customers. Should we notice an unusually high volume of tickets from a single agreement indicative of misuse, we reserve the right to limit the number of tickets in line with our fair use policy. This ensures all our customers receive timely and efficient support.

Unity Games Logo

“Avalonia's support team is fantastic. They respond quickly and provide clear, effective solutions, making development much easier.”

JetBrains Logo

“We greatly appreciate the quick and helpful support we have had from the Avalonia UI developers who have addressed our questions.”