We provide support for software applications developed using the Avalonia framework. This includes assistance with user interface issues and functionality problem resolution specific to the Avalonia packages.

Avalonia offers a range of technical support including troubleshooting, bug fixing, and guidance on best practices for using Avalonia.

Users can report bugs via the designated support portal and email. Avalonia tracks these reports and provides updates on resolution progress.

Feature requests fall outside the scope of developer support, though we're happy to quote for development services.

A Designated User is an individual who has been explicitly named in a support agreement with Avalonia. This person receives the support services outlined in the agreement.

Premium Support offers enhanced support services, including quicker response times, remote problem resolution, and a kick-off session via video call. It is designed for more comprehensive and immediate support needs.

For Startup and Indie Support, the response time is within five business days, while for Premium Support, it is within one business day. Complex issues may require initial responses followed by more detailed communication.

Startup support is available for organisations with up to five developers or less than 1 Million USD Dollars in annual revenue.

Support is not provided for preview releases, beta releases or release candidates.