Enhanced Support for your whole team.

We provide support for software applications developed using the Avalonia framework. This includes assistance with user interface issues and functionality problem resolution specific to the Avalonia packages.

Avalonia offers a range of technical support including troubleshooting, bug fixing, and guidance on best practices for using Avalonia.

Users can report bugs via the designated support portal and email. Avalonia tracks these reports and provides updates on resolution progress.

Feature requests fall outside the scope of developer support, though we're happy to quote for development services.

A Designated User is an individual who has been explicitly named in a support agreement with Avalonia. This person receives the support services outlined in the agreement.

Enterprise Support offers enhanced support services, including quicker response times, remote problem resolution, and a kick-off session via video call. It is designed for more comprehensive and immediate support needs.

We offer three support tiers to fit your business needs, whether you're a solo developer or a large company. For independent developers and very small businesses with revenue under €500,000, our Indie plan provides the perfect level of support. Small and medium-sized businesses with annual revenue under €10 million can benefit from our Business plan. For established businesses exceeding €10 million in revenue (including parent company revenue for subsidiaries), the Enterprise plan is required. While your revenue determines the support tier, you can always choose a higher level of support for additional benefits. However, downgrading to a lower tier isn't possible due to the specialised support offered in each plan.

For Indie and Business Support, the response time is within five business days, while for Enterprise Support, it is within one business day. Complex issues may require initial responses followed by more detailed communication.

Support is not provided for preview releases, beta releases or release candidates.

Yes, the enterprise tier does offer unlimited support tickets. However, this is subject to a fair use policy. Our goal is to provide comprehensive support to all our enterprise customers. Should we notice an unusually high volume of tickets from a single agreement indicative of misuse, we reserve the right to limit the number of tickets in line with our fair use policy. This ensures all our customers receive timely and efficient support.