Customer Success Engineer

What we’re looking for

We’re looking for a proactive and customer-oriented Customer Success Engineer to join our dynamic team. In this role, you’ll be instrumental in onboarding new customers and ensuring they receive the full benefits of our products and services. Your responsibilities will include managing the implementation process, being the go-to contact for customer inquiries, and coordinating with other teams for complex integrations or customizations. You’ll advocate for customer needs, respond to feedback, and actively engage with customers to promote successful outcomes. If you’re passionate about customer success and adept at juggling multiple projects, we’d love to have you on board.

Key Responsibilities

• Serve as a project manager for successful product implementation.
• Act as a dedicated contact for new customers, answering questions and providing advice.
• Coordinate custom integrations to ensure customers are successful.
• Arrange training sessions and assist with webinars.
• Advocate for customers by capturing feature requests and feedback.
• Respond to NPS survey feedback and address concerns.
• Proactively contact customers post-implementation based on account health metrics.
• Plan campaigns to address setup or usage issues.
• Participate in calls with Sales for functionality explanations or custom service documentation.
• Prepare implementation plans with project milestones for custom projects.

Requirements

• 2+ years relevant experience in support, customer success, account management, sales, or similar roles.
• Bonus points for previous experience in project management, onboarding, or software development.
• Extra bonus points for knowleadge of WPF or .NET.
• Bachelor’s degree.
• Tech-savvy with the ability to quickly learn and explain products.
• Analytical skills for creative problem-solving.
• Excellent communication skills, both verbal and written.
• Ability to prioritise and manage time effectively across multiple projects.
• Eagerness to improve existing processes and try new ideas.
• Passion for delivering a fantastic customer experience.

Benefits

• Enjoy the flexibility of working from home (or anywhere else you choose)
• Be part of a dynamic and supportive team that values innovation, learning, and personal growth.
• Embark on a career path that offers ample opportunities for advancement and professional development.

To Apply

If you are passionate about technology and want to join a growing startup, we encourage you to apply for the position. Please submit your CV highlighting your relevant experience.